Old Dungeon Ghyll Hotel

Reviews about Old Dungeon Ghyll Hotel

• 1 / 5

  By Jane Stark
  Awful. We were camping at Great Langdale which is fabulous, 4 adults and 4 children. We decided to have breakfast at the Old Dungeon Ghyll on the day we were leaving. Whilst we packed up the kit, my friend walked over to the pub to check availability and was told that despite being full, they would serve us coffee and breakfast around 9.15am provided we didn't mind waiting, great! So we walked 4 children, the youngest is 3, over to the pub for 9.15am only to be greeted by possibly the rudest person I've met in a long time (something which is unusual to the Lakes I have to say) who blankly said "we're full, we can't serve you, I can't ask residents to move". If she'd added "go away" I wouldn't have been shocked. My friend explained to this person that less than 20 minutes ago she'd actually spoken to her (?!) and she'd said that we could have breakfast if we waited, we didn't expect anyone to be "moved" and were happy to wait. This person then said she'd speak to the chef and disappeared. Minutes passed and passed and eventually we rang the bell. She re-appeared "yes?". Sorry, I said, we're waiting for you to come back to us about serving us breakfast? She replied that they were full, she wasn't going to ask guests to move and she had "no idea what we wanted her to say or do". Well, here's an idea, lass: don't make promises you have no intention of keeping and which leave people (including a 3 year old) in the lurch, be polite, be nice and put a smile on your face, you are, after all running a business. What an unhelpful rude person she was for absolutely no reason whatsoever and what a shame to have left us with such a bad impression of a lovely pub in a lovely setting. We eventually went to the New Dungeon Ghyll and had a feast.
  July 24, 2016